Care & Policies
Everything you need to know about shopping, storing, and enjoying your XR² Nourishments products with confidence.
🌱 PRODUCT CARE
Storage Instructions:
Store products in a cool, dry place away from direct sunlight and excessive heat.
Natural Products Notice:
Because our products contain natural ingredients, slight variations in:
Color
Texture
Consistency
Scent
may occur. These variations are normal and do not affect product quality.
If Your Butter Melts:
Natural body and scalp butters may soften or melt during shipping in warm weather.
If this occurs:
Place the product in a cool location.
Allow it to return to room temperature.
Refrigerate briefly if needed.
Product effectiveness will not be affected.
Shelf Life:
For best quality, use products within 12 months of opening.
⚠️ PRODUCT DISCLAIMER
XR² Nourishments products are intended for cosmetic use only.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Results may vary from person to person.
If irritation occurs, discontinue use immediately and consult a healthcare professional.
Always review ingredient lists before use.
👶 CHILDREN & SENSITIVE SKIN
Many XR² Nourishments products were inspired by a mother's search for gentle care solutions for her child.
However:
Adult supervision is recommended when products are used on children.
Perform a patch test before first use.
Avoid contact with eyes.
Keep products out of reach of young children.
Shipping, Refund, & Return Policy
📦 SHIPPING POLICY-
Processing Time:
Orders are typically processed within 2–5 business days. During product launches, promotions, holidays, or high-volume periods, processing times may be extended.
Shipping Methods:
Orders are shipped through USPS and other available carriers. Shipping rates are calculated at checkout.
Tracking Information:
Once your order ships, you will receive a tracking number via email.
Lost or Delayed Packages:
XR² Nourishments is not responsible for delays caused by shipping carriers, weather conditions, or incorrect addresses provided during checkout.
Please verify your shipping information before submitting your order.
Incorrect Addresses:
Orders returned due to an incorrect address may require additional shipping fees before being reshipped.
🚚Local Delivery Policy-
XR² Nourishments proudly offers local delivery to customers within a 10-mile radius of Capitol Heights, Maryland.
Eligibility:
Local delivery (10 miles radius) is available on orders of $35 or more.
A $5 local delivery fee applies to all eligible local delivery orders.
Delivery availability is determined based on the delivery address provided at checkout.
Delivery Timeframe:
Orders are typically delivered within 1–3 business days after purchase.
Delivery times may vary based on product availability, weather conditions, work schedules, holidays, and other unforeseen circumstances.
Delivery Confirmation:
After your order is placed, a member of our team will contact you using the email address or phone number provided at checkout to coordinate delivery details.
Please ensure your contact information is accurate to avoid delays.
Delivery Attempts:
Customers must be available to receive their order or provide a secure delivery location.
If a delivery attempt is unsuccessful, additional delivery fees may apply.
Service Area:
Local delivery is currently available only within a 10-mile radius of Capitol Heights, Maryland. Orders outside of this service area must be shipped.
For questions regarding local delivery, please contact us at Info@xrsquarednourishments.com.
🔄 REFUND & RETURN POLICY
Due to the nature of our products, all sales are final.
We do not accept returns or exchanges on opened or used skincare, haircare, or wellness products.
Damaged Orders:
If your order arrives damaged, please contact us within 48 hours of delivery with:
Order number
Description of damage
Clear photos of the product and packaging
Email: info@xrsquarednourishments.com
Missing Items
Please notify us within 48 hours if an item is missing from your order.
Privacy Policy & Terms of Service
🔒 PRIVACY POLICY:
XR² Nourishments respects your privacy.
Information collected through our website is used solely to:
Process orders
Communicate regarding purchases
Improve customer experience
We do not sell or share customer information with third parties except as necessary to process payments, fulfill orders, or comply with legal requirements.
📄 TERMS OF SERVICE:
By using this website, you agree to:
Use products as directed.
Provide accurate information during checkout.
Review ingredient information before purchasing.
XR² Nourishments reserves the right to update product information, pricing, policies, and website content at any time without prior notice.
🌿 FREQUENTLY ASKED QUESTIONS
Are your products natural?
Our products are crafted with thoughtfully selected botanical ingredients inspired by Caribbean traditions and family wellness practices.
Are your products handmade?
Yes. Every product is carefully handcrafted in small batches to help ensure quality and consistency.
Are your products tested on animals?
No. XR² Nourishments does not test finished products on animals.
What makes XR² Nourishments different?
Our products are inspired by Caribbean traditions, handcrafted in small batches, and created with families and sensitive skin in mind.
Can I use your products on children?
Many customers use our products as part of family self-care routines. We recommend reviewing ingredients and performing a patch test before use.
How long will one jar last?
Usage varies, but most customers find that a little goes a long way when applied consistently.
Do you offer custom products?
At this time, we focus on our carefully curated product collection.
How do I contact XR² Nourishments?
📧 info@xrsquarednourishments.com